Consumer Brands Services
Greenwood & Hall provides an entire suite of co-sourced solutions, allowing immediate launch, a seamless single point of contact, and streamlined operational efficiencies. Greenwood & Hall delivers global contact center services, fulfillment, customer database management, payment & transaction processing, and more- either as an entire suite or as standalone services.
Inbound Contact Center Services
Look to Greenwood & Hall to provide a scalable, reliable contact center in an efficient and cost-effective manner. Our highly skilled multi-lingual agents offer a variety of services, including:
- Order Capture
- Lead Generation
- Lead Qualification and Warm Transfer
- High-End Cross-Sell/Up-Sell
- Dealer Locator & Referral
- Reservation Capture
- Tech Support
- Registration
- Product Inquiries
- Test Marketing Services
Outbound Marketing Services
Greenwood & Hall offers a cost-effective manner to increase sales; manage outbound call volumes for specific campaigns; and provides A/B testing to determine the effectiveness of campaign strategies. Outbound marketing services include:
- Outbound Sales & Prospect Development
- Lead Generation
- Prospect Development
- Appointment Generation
- Customer Retention & Quality Assurance
- Qualification and Warm Transfer
- Telephone Mystery Shopping
- Surveys and Marketing Research Services
Payment Processing
Greenwood & Hall will manage your payment processing in an efficient, cost-effective way, ensuring the highest Return On Investment. Leverage our transaction platform, or we can link directly into yours.
We also provide real-time tracking of payment activity, enabling you to make immediate adjustments for the success of your campaign.
Fulfillment & Logistics
Greenwood & Hall’s integrated fulfillment services, including product warehousing and pick, pack, and shipping services, allow for quick 24 to 48 hour turnover. Other services include printing, direct mail, and logistical consulting.
Web Services
Greenwood & Hall will build your web presence in tandem with your campaign, maximizing reach and increasing total revenues generated. Additional services include email, webchat, and text messaging.
Customer Database Management
Your relationship with your donors doesn’t end after the sale. Greenwood & Hall will securely manage your customer database, increasing your customer’s lifetime value. Continued marketing, such as notifications of upcoming events sales and events, special discounts and incentives, and ongoing communications ensure your company and products remain top of mind.
